․ ․ ․ ··················································································· 275 소비자 보호 행동기준 ········································································································· 276 소비자 보호 유관지표 ········································································································· 276 소비자 보호 실천과제 ········································································································· 277 사례 1: 고객서비스를 통한 소비자 보호 ············································································ 278 사례 2: 신속한 제품 리콜을 통한 소비자 보호 ································································· 278 사례 3: 피자 30분 배달제 마케팅 ····················································································· 279 사례 4: 인권을 주제로 한 공익 마케팅 ·············································································· 280 사례 5: 공정무역과 사회·환경 인증 제품 ········································································· 281 16) IR팀 ···································································································································· 282 사례: 사회책임투자기관의 영향력 ······················································································ 283 17) 교육팀 ································································································································ 284 일반·인권교육 행동기준 ······································································································ 284 일반·인권교육 유관지표 ······································································································ 284 일반·인권교육 실천과제 ······································································································ 284 사례 1: 인권 감수성 향상 교육 ·························································································· 286 사례 2: 인권 행동강령 준수 교육 ······················································································ 286 사례 3: 인권 관련 문제 예방 교육 ····················································································· 287 18) 경영진단팀 ························································································································· 288 인권경영 실행 증진 행동기준 ····························································································· 288 사례 1: 인권경영 실행 평가와 보상 연계 ·········································································· 288 사례 2: 인권영향평가와 관리 단계 ····················································································· 289 사례 3: 인권영향평가 활용하기 ·························································································· 290 19) 감사팀 ································································································································ 291 유형별 리스크 관리 ············································································································· 292 리스크 관리 행동기준 ········································································································· 292 리스크 관리 실천과제 ········································································································· 293 사례 1: 인권 리스크와 기존 리스크 관리의 통합 ······························································ 293 리스크 관리에 있어서 각 모니터링 유형의 장단점 ··························································· 294 사례 2: 효과적인 내부, 외부, 독립 모니터링을 통한 인권 리스크 감소 ·························· 295 20) 지속가능경영팀 ·················································································································· 297 사례 1: 이해관계자와의 대화 ······························································································ 297 인권경영 증진과 보고 행동기준 ························································································· 298 인권경영 증진과 보고 실천과제 ························································································· 298 인권경영 증진과 보고 세부 실천과제 ················································································ 298 15) 마케팅 PR 광고 고객 서비스팀