How we delivered What we achieved Output 3: Recommending, monitoring and reporting on human rights standards to government, civil society and business Monitoring and reporting The Commission provided advice, information and analysis to government, international human rights treaty bodies and civil society. We contribute to parliamentary processes, seeking to ensure that our expertise on human rights is applied to matters on proposed law and policies. Our effective promotion of key human rights issues in our domestic and international engagement and advocacy has continued to be influential and has increased awareness and understanding of actions required to comply with New Zealand’s international human right obligations. The Commission: • Facilitated three National Preventive Mechanism (NPM) meetings during the year • Increased the number of UNDRIP, CRPD independent monitoring mechanism meetings (IMM), to four and five respectively, attended and/or arranged • Published the Optional Protocol to the Convention against Torture OPCAT annual report in June 2020. Output 4: Human rights enquiries and complaints received are advanced and concluded within agreed timeframes and standards Human rights are protected by providing an accessible, effective avenue for complaints about discrimination to be resolved Our dispute resolution service contributes significantly to the Commission’s key functions as New Zealand’s national human rights institution. The free, informal and confidential service is for anyone enquiring about human rights or complaining of unlawful discrimination or harassment. The Commission’s dispute-resolution service (including mediation) increases community knowledge and awareness of rights and responsibilities and facilitates a fair and impartial complaint-handling process that can lead to individual and systemic outcomes. In 2019/20, 94 percent of enquiries and complaints about unlawful discrimination were closed within 12 months. There was a 77 percent satisfaction rate from mediation. Output 5: Applications for legal representation under the Human Rights Act 1993 and referrals received under the Privacy Act 1993, and associated litigation are progressed within the agreed timeframes and in accordance with expected professional legal standards Responsive and timely decision making The Director of Human Rights Proceedings granted legal representation to 19 applicants. Our Statement of Performance section provides our end-of-year results for each of our outcomes measures, as well as comparative information for the previous year. 8 Human Rights Commission Annual Report 2019/20