Second: Legal aid relating to human rights extended 10. Based on the provisions of Law No. (26) of 2014 establishing the NIHR, as amended by Decree-Law No. (20) of 2016, the NIHR plays a role in providing legal aid to any individual or party, be it filing a complaint showing the NIHR’s lack of competence in its view, or requesting such legal aid in the beginning, by providing insight into the procedures to be followed and assisting in taking them before resorting to the NIHR, explaining the necessity of exhausting all avenues of redress and administrative or legal grievance, as warranted, submitting a report to the competent authorities, or resort to another authority with established jurisdiction in considering the request. 11. In this regard, the NIHR extended legal aid to (564) cases, some relating to personal issues or disputes between individuals, topics considered before a judicial or administrative investigation authority, some in which the competent authority has discretion as issues of nationality, residence, releasing convicts or detainees, replacing the remainder of their sentence, examining whether or not the accusation has been proven true, or issues that the NIHR has no jurisdiction over as they occurred outside the territorial borders of the Kingdom. Communication was established with the concerned authorities with regard to some of them for humanitarian reasons. 12. Among the aid provided by the NIHR, was a request by a Bahraini woman, custodian of her children from her non-Bahraini ex-husband who resides outside the Kingdom, to help her complete the legal procedures with the competent authorities, which require the presence of her ex-husband, so that she can obtain the subsidy provided by the Kingdom for electricity and water services. 13. Through its human rights website, and from a purely humanitarian standpoint, the NIHR contacted the Information and e-Government Authority to find an appropriate solution, as the Authority showed great deal of responsible cooperation, which led to the success of the efforts of both parties. 14. In a tweet on the subject, the NIHR valued the efforts of the Information and e-Government Authority employees, their fast response and constructive cooperation, which reflects the extent of the authority's interest and keenness to protect human rights in the Kingdom of Bahrain. 15. The NIHR affirmed its continued constructive cooperation with all in the Kingdom of Bahrain, and its steadfast approach to work to protect and promote human rights. Third: Monitored Cases NIHR Bahrain- Eighth Annual Report 2020 70