TABLE OF CONTENTS Page Vision Mission and Logo ii Table of contents iii Composition of the Commission v Chairman’s message vi Introduction viii CHAPTER 01 PROTECTION OF HUMAN RIGHTS 1 1.1 Handling of Complaints 1 1.2 Consultation Services 2 1.3 Hotline 2 1.4 Categorization of Complaints 3 1.5 Complaints bringing to a Close 6 1.6 Follow-up Action on Implementation of Recommendations Issued 7 1.7 Selected complaints 7 CHAPTER 02 PROMOTION OF HUMAN RIGHTS 10 2.1 Introduction 10 2.2 Educational Programmes on Human Rights 10 2.3 Rights to Human Rights Education 14 2.4 Special discussion on workers’ rights and review the applicability International Labour Rights Instruments (9th May 2014) 15 2.5 HRCSL Exhibition Stalls 16 2.6 Commemorating International Days 16 2.6.1. International Women’s Day 2014 16 2.6.2 International Day in Support of Victims of Torture 17 2.6.3 Elders Rights 19 2.6.4 International Human Rights Day 20 2.7 Printing Materials 21 2.8 Media Programmes 21 2.9 Internship Trainings 22 iii