Chapter 2 - Report of the Complaints, Monitoring and Inquiries Group Figure 1: Complaints Received, 2008-2013 Upon deliberation, the Commission decided that 221 complaints were outside its jurisdiction, being: • • • Disputes pending before the courts or which have been settled by the courts; Administrative issues which should be addressed by the relevant agencies; and Matters that are under the jurisdiction of professional bodies. However, the Commission assisted the complainants either by forwarding the complaints or directing them to the relevant agencies. Of the 403 complaints accepted, the Commission has closed 173 cases (Figure 2), while the rest are still being investigated. Figure 2: Resolved and Pending Cases, 2013 The number of complaints has dropped since the Commission adopted the policy of not accepting complaints sent on anonymous basis or complaints sent to other agencies but copied to it. However, it makes an exception in cases involving the rights of vulnerable groups such as children, and on serious matters such as human trafficking. The Commission is, however, concerned that the number of complaints lodged at its Kuching Office in Sarawak has dropped. 41