For the 2016/17 – 2019/20 SOI and SPE the Commission updated its Strategic Framework to better link the Commission’s overarching vision, through the outcomes and impacts sought, with the outputs that are being funded. This new structure provides a clear reportable framework that forms the basis for the Commission’s ongoing work programme in both the short- and long-term. In addition to the impacts outlined in the foreword, the following section provides a summary of some of the impacts and contributions made by the Commission in 2015/16. The progress made against the identified standards and performance measures under each of the Commission’s four output areas as outlined in the Statement of Performance Expectations (SPE) 2015/16 – 2018/1, are described in detail in the Statement of Performance section of this report. Impacts  More people in New Zealand know and practise their rights and fulfil their responsibility to respect the human dignity and rights of others.  eople and organisations that have legal obligations to respect P and protect human dignity and rights do so Better remedies for breaches of human dignity and rights The Commission received 5336 enquiries and complaints about human rights matters in 2015/16 (5236 in 2014/15). Of these, 1274 were complaints of alleged unlawful discrimination under the Human Rights Act. A total of 68 percent of all enquiries and complaints (3618 compared to 3341 last year) requested the Commission’s help in resolving their complaint or dispute. In addition, 23 percent (1220 compared to 1442 last year) sought the Commission’s advice about human rights obligations, data for research, legal advice and assistance with human rights training. Six percent (302) registered concern about a current human rights issue and there were 196 enquiries about the Commission’s publications. Most of the enquiries and complaints related to employment and Government activity, with disability the most frequent reason for contacting the Commission. 18 Human Rights Commission