sanction of a post of anaesthetist on a regular and full time basis but the sanction had not been accorded. GMHC Kozhikode was not offering any community reach service. Suggestions · The Hospital may make some arrangement for newspapers/periodicals and TV sets in the waiting area of the OPD for patients and their family/relatives. The canteen facilities may be provided within the premises of the hospital to enable patients and their family members/relatives to have tea and snacks. · GMHC , Kozhikode needs to have a full fledged Psychological Laboratory fully equipped with all the latest tools and access to the latest software for conducting projective tests (Rorschach, CAT etc.) personality evaluation, IQ assessment etc. · There are a number of PHCs under Kozhikode district and efforts should be made to launch community satellite service centres in a few PHCs to start with. Gwalior Manasik Arogyashala (GMA), Gwalior (2nd to 4th February, 2009, 21st to 24th February, 2010 and 29th January to 1st February, 2011) There was no help/information counter to guide and escort patients and their attenders to their respective destinations. The average number of patients attending OPD was 100 to 125. The seating arrangement for the patients and their relatives was inadequate. As a result many patients/relatives had to stand or sit on the floor. The facilities available in the OPD included potable water and toilets. The MC had sanctioned a newspaper stand and a new LCD TV plasma screen and orders had been placed with LUN Bhopal for installation of TV in the waiting area of OPD. Canteen located close to OPD had been restarted. Since the authorities of Central Jail Gwalior refused to restart the canteen, GMA invited open tender. The highest bidder was selected to restart the canteen. The canteen, however, was supplying tea and snacks but no meals. There was no provision to keep patients who reached GMA after the OPD hours for the night to enable them to avail OPD services on the following day. There was no observation room for keeping aggressive and violent patients for administering sedatives to get them tranquilized and allow them to rest till they become fit for examination by the MO. There were two separate registration counters. There was no sanctioned post of the data entry operator on regular basis and software for recording personal history, family history and case history of the patients had not been developed. A data entry operator had been posted on deputation from the NIC against a vacant post of a staff nurse. However, he was working in the office rather than in the OPD. The treating physicians were courteous towards patients and were 48 National Human Rights Commission