not improved work conditions by providing a sufficient workforce. As a result,
the situation at public health centers continues to worsen, virtually causing
public health centers to become sweatshops.
(2) As the work items handled by public health centers increases and their
service scope expands, the individual workload increases; moreover, a high
standard is required for the service. Furthermore, to provide opening hours
convenience to the general public, employees at public health centers often
work at night or on regular holidays, or may even be requested to meet
exigencies and service residents after they return home. In addition to the
core services of public health centers, non-nursing public health tasks
continue to expand, and nursing professionals often have to handle duties of
administrative management, audit, administrative inspection, and purchase
of supplies, etc. The heavy workload of employees at public health centers is
mainly due to the increase of services without a sufficient workforce to
support it. Under excessively long working hours, the working conditions are
poor, and the occupational safety and service quality are affected.
(3) The Local Health Agency Service Evaluation Plan established by the
MOHW involves hundreds of evaluation targets, and its content is
complicated. Some targets are impossible to achieve; moreover, many
indicators and targets may not meet the principles of policy necessity,
concrete and quantifiable, and able to be objectively measured. The MOHW
and each Department of Health are using irrational targets as the evaluation
mechanisms for unreasonable workloads, in effect transferring the
responsibility for community healthcare to the nursing personnel at public
health centers, such that personnel at public health centers are under pressure
of a heavy workload, and pushed to produce higher “service quantity” instead
of improvements in “quality.” Consequently, public health centers cannot be
optimally effective in establishing an efficient public healthcare system.
(4) Some work tasks of nursing personnel at public health centers involve
considerable hazards; however, the MOHW has not established systematic
protection mechanisms. It is the responsibility of the managing authorities to
make a professional judgment regarding the determination of hazardous
labor conditions for the nursing personnel at public health centers.
Consequently, the protection of the rights and interests of nursing personnel
providing services on the front line at public health centers still needs to be
improved. Furthermore, the Ministry of Civil Service (MCS) has not fully
grasped the actual conditions of the hazardous work performed by nursing
personnel, and the MCS has excluded from consideration the situations that
health personnel judge are hazardous work duties; the MCS is thus clearly in
disagreement with the opinions of the majority of health departments at the
level of counties and cities. The principles and criteria adopted by the
MOHW in such determinations are crude and require further improvement.
84
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