Undertaking Effective Investigations A Guide for National Human Rights Institutions KEY POINTS: CHAPTER 7 • In most circumstances, face-to-face interviews are the ideal method for gathering evidence. • Where face-to-face interviews are not possible or practical, consider conducting interviews using Skype, telephone, written questions, questionnaires, surveys or e-mail. • Where a method other than a face-to-face interview is chosen, assess the evidence gathered accordingly. 54