Chart No. (4) The number of complaints received by the NIHR during the years (2011 until 2016) 2016 2015 137 66 18 0 20 88 118 2014 2013 26 2012 40 60 80 100 120 140 2011 16. With reference to the provisions of Law No. (26) for the year 2014 regarding establishment of the NIHR, and its modifications in Article No. (12) of paragraph (F) thereof, which granted it in addition to the power of receiving complaints, the right to provide legal assistance. This is done through making relevant entities aware of procedures to be followed and help them to implement such procedures, or assist in the settlement with the concerned parties. The NIHR takes part in providing legal assistance to individuals or any entity, whether on the occasion of presenting a complaint demonstrating that the issue is not part of the jurisdiction of the NIHR, or upon the request for such legal assistance. This is done by creating awareness of the procedures to be followed and assist in taking them before resorting to the NIHR, with an indication of the need to exhaust all legal or administrative remedies, or to submit a request to the competent security authorities, or go to another authority with inherent jurisdiction in that regard. 17.  In this regard, the NIHR received one hundred and forty- five (145) requests for help and statutory advice, some of which relate to personal issues or disputes between individuals, or issues pending before a judicial or administrative investigation, or relating to an application to release convicts or detainees or consider the validity of the charge, or events that are not within the institution’s jurisdiction because they happened outside the territorial boundaries of the Kingdom. 51