10. The Institution also spotted a story in a local newspaper about the treatment of a female citizen by one of the official authorities because of the absence of the official, which led to the violation of some of her basic rights. The NIHR communicated with them through the complaints, monitoring and follow-up committee and settled the matter. 11. With regard to the right to education and the provision of safe school environment for children, the Institution monitored through the local newspapers cases of assault by a teacher on a secondary school student, which resulted in a broken tooth, and subsequently the NIHR contacted all concerned authorities, which began due process in this matter and took action. 12. T  he NIHR monitored complaints across social media and the local press, as well as receiving complaints, amounting to forty-five (45) which included claims from families of some persons kept in the remand center where security measures prevented families from directly meeting with detainees during the process of visitation because of a glass barrier between them. Subsequently, the Institution, in collaboration with the Ministry of the Interior conducted a visit to the center to find out how true is the allegation, where its delegation from the committee for complaints, monitoring and follow-up met with the administration of the center which explained that the procedure was for the benefit of detainees for reasons of preventing the entry of banned substances, as a number of cases were found where narcotic substances or sharp items were given to detainees. But there was a system that allows a detainee to meet with his family in a private room in accordance with specific regulations. The committee submitted some recommendations for appropriate and more flexible procedures which ensure no prejudice to the right of detainees for direct communication with the visitors, and the advancement of the process of educating inmates and their relatives about the systems and procedures in this regard. 13. U  nder the mandate of the NIHR in the field of protection of human rights, the Institution played an active role in receiving different complaints relating to human rights. It studied and referred valid cases to the competent authorities to follow up effectively or enlighten concerned entities about the proper procedures to be followed and to help them settle them. The NIHR dealt during 2016 with one hundred and thirty-two (132) complaints concerning the rights of the defendants and where violations occurred. 14. The number of complaints regarding civil and political rights reached one hundred and sixteen (116) complaints, and the share of complaints relating to the right to physical and moral integrity reached twenty-six complaints, and there were twenty-eight complaints related to the right to liberty and personal security; as for the complaints relating to the right to enjoy the guarantees of a fair trial, the number was forty-four complaints. The NIHR received nine complaints about the right to residence and movement, and eight complaints concerning the right to non-discrimination in the enjoyment of rights and freedoms, and one complaint related to the right to receive remuneration. 48