An easily accessible system of complaints is in place Both health and disability facilities and prisons provided freephone numbers and reasonable access to a telephone for contacting the District Inspectors and the Health and Disability Commissioners or the Inspector of Corrections and the Ombudsman’s office respectively. Patients, prisoners and residents could also access a form for making a written complaint in all the facilities visits, though confidential complaint boxes were only provided in the Children and Young Persons’ Care and Protection residence and in the Youth Justice residence visited.47 Complaint procedures were explained in an easy to understand language which included illustrations to facilitate the needs of people with learning difficulties. 47 We were informed, however, that in some residences children and young people had to ask for the complaint form. 55