Competency Performance Indicators Enhances community engagement and creates trusting, positive relationships by: Relationship management Use effective facilitation skills • approaching relationships in a genuine and sincere manner • being attuned to the needs and emotions of themselves and others • supporting participants to set achievable and appropriate goals • bringing the best qualities from participants. • creates and sustains a respectful, inclusive and participatory learning environment where human rights are demonstrated • manages differing viewpoints by working toward shared human rights outcomes • guides participants to appropriate and useful outcomes • adapts to changing situations and dynamics • encourages, advocates, listens, discusses and enables • is innovative and adaptable to a wide range of environments • encourages critical thinking and problem solving • uses effective and inclusive communication skills • is aware of and effectively manages overt and underlying group dynamics including conflict • ensures accessibility – language, information, venue, resources. Promote gender equality Applies a gender lens to a HRCLD activity. Cultural competency Acknowledges the diverse individual, country and region-specific cultural backgrounds, values, beliefs and identities of communities and their contexts, and is able to facilitate an activity accordingly. Personal competencies – the personal traits that a facilitator brings to their work Ethics and principles • Practices ethically and in a principled manner that is appropriate to the cultural context of the community • Self-awareness and respect Recognises personal culture, values, beliefs, viewpoints and biases and the impact that this may have on their facilitation. • Understands their own biases and is prepared to challenge their own assumptions and beliefs Flexibility • Is flexible with an ability to think creatively and ‘on the spot’ • Senses the feelings of individuals and the group through effective listening; to the explicit meaning of words as well as tone, implicit meaning and body language. Communication • Has effective writing and communication skills Confidence • Has confidence in their role and ability and able to receive constructive criticism. Motivation • Is motivated to promote and defend human rights, locally and globally. • Is able to laugh and share the laughter of others to enhance the facilitation experience. Reflective practice • Regularly reflects on facilitation practice and looks for ways to improve performance. Self-care • Monitors the potential for ‘burn-out’ and ensures adequate self-care. Ability to listen Sense of humour APF HRCLD Guide 70