a) b) c) d) Pangalan ng OFW Edad ng OFW Kasarian ng OFW Saang bansa nagtatrabaho e) Ano ang trabaho f) Pangalan ng Employer g) Recruitment Agency sa Pilipinas “Puwede po bang pakikuwento kung ano ang suliranin ng OFW?" “Kaanu-ano po ninyo ang OF W?” “Puwede po bang malaman kung ano po ang inyong relasyon sa OFW?Puwede rin po bang makuha ang contact number ng OFW? Puwede po bang makuha ang contact number ng kapamilya ng OFW na nandito sa Pilipinas?” “Puwede po bang ma-contact ang OFW? Mga anong oras po?” 2. Additional Information To guide the Case Officer, the Social Media Case Handler asks if the case had already been referred to a government agency? If yes: a) b) c) To whom? When? What were the responses/promises of the agency? In subsequent conversations (with the OFW or the family of the OFW) and whenever necessary, the Social Media Case Handler may request the following: H. a) Address of the OFW here in the Philippines b) Address and Contact Details of the Employer/Company of the OFW c) d) e) f) Name, Address, and Contact Details of the Foreign Recruitment Agency Passport Number Date of Arrival in Country of Employment Date of Repatriation to the Philippines Validation of Information The Social Media Case Handler validates the information through the following: 1. 2. Contacting the OFW herself/himself; and Contacting the immediate family of the OFW here in the Philippines. Additional validation will be done by the CHR Case Officer. 3. Report and Referral to the CHR Case Officer: The Social Media Case Handler collates the information in the following format. Personal Details Name of the OFW Age and Gender Contact No. of the OFW Address of the OFW in the Philippines Contact No. of the Family of the OFW Employment and Deployment Information Country of Employment Occupation Name of Employer Address/Contact No. of Employer Name of Foreign Recruitment Agency Address/Contact No. of FRA Name of Philippine PRA Address/Contact No. of PRA Nature of Complaint Nature of the complaint | Physical abuse (may be more than one) | Verbal abuse Sexual harassment abuse Non-payment or delay in payment of wages Contract Violation Contract Substitution Illegal Recruitment Trafficking in Persons Confiscation of passport Illegal fees Others (please specify) 9 _