CHAPTER 03: Protecting Rights by Dealing with Complaints 3.1 Received Complaints Statistics from 2011 till 2021 Complaints of Previous years Yearwise received complaints Total Complaints (1+2) 1 2 3 4 2011 64 233 297 285 12 2012 12 635 647 472 175 2013 175 477 652 467 185 2014 185 660 845 524 321 2015 321 567 888 389 499 2016 499 692 1191 430 761 2017 761 644 1405 604 801 2018 801 733 1534 1080 454 2019 454 779 1233 669 564 2020 564 481 1045 347 698 2021 698 573 1271 972 299 Total 4534 6474 11008 6239 4769 Year Column No. Citizens of the country can lodge complaints in NHRCB in accordance with article 12 of NHRC Act 2009. Since establishment NHRCB has been receiving and disposing complaints. Most of the pending complaints of 2011-2018 were disposed in 2018. That’s why the disposal number was highest (1080) in 2018. Due to covid19, the number of complaints was low Yearwise Disposal Yearwise Pending/ nondisposal (3-4) 5 (481) in 2020 and most of them (347) were disposed as the official activities continued online. In 2021, complaints including that of previous years were 1271 and 972 were disposed among them. In 2021, among 299 pending complaints, there are 02 of 2012, 07 of 2013, 07 of 2014, 04 of 2015, 07 of 2016, 13 of 2017, 22 of 2018, 35 of 2019, 38 of 2020, 164 of 2021. National Human Rights Commission Annual Report 2021 33