4.4 4th Quarter (October - December 2016) 4.4.1 Summary of Complaints 4.4.1.1 Head Office – (01.10.2016 to 31.12.2016) No. of Complaints Received 1223 No. of Complaints within the mandate of HRCSL No. of Complaints not within the mandate of HRC (Cannot Proceed) 680 228 Complaints pending for more information 315 Categorization of the concluded cases Concluded Cases registered in 2016 03 Concluded cases registered before 2016 Total (During this Quarter) 03 06 08 17 25 - 01 01 Settlement by parties to resolve complaint 03 16 19 Relief Granted by the respondent to the issue in the complaint 02 07 09 Withdrawn 21 24 45 Refer to other Authorities 02 01 03 - 01 01 Pending Court Cases 03 06 09 Not within mandate 06 08 14 - - - 48 84 132 No FR Violation Not Interested Recommendation issued on Fundamental Rights violation Directives given Time bar Total 18