Training Module on the Right to Mental Health Whataretheelementsofaneffectivecommunication? • Willingnesstolisten Ͳ Oneofthemostimportantaspectsof effectivecommunicationislistening,whichrequiresaconscious effortonthepartofthelistenertograspthemeaningofwhat thespeakermeanttosay. • Validate,ratherthaninvalidate Ͳ Peoplearemoreopento discussingtheirthoughtsandfeelingswhentheyfeelvalidated bythelistener.Sometimes,peoplejustwanttobeheard.Ittells thespeakerthattheyareimportant,andyouarenotjudging them. • Clarity Ͳ Communicateinaclear,concise,specific,and understandablemanner. Slide 48 Training Module on the Right to Mental Health Faith-Based Organizations GuidelinesforEffectiveCommunication • Itisimportanttolistenattentively.Letthe speakerknowthatyouhavetheirfullattention. • Observeandnoteanychangesinthebehavior ofthespeakerasyougoalongtheconversation. • Avoidanydistractionsandoptforaquietarea withenoughprivacy. Training Module on the Right to Mental Health for Faith-Based Organizations Faith-Based Organizations • Useclearandconcisestatementsthatareeasily understandable. Slide 49 Training Module on the Right to Mental Health Faith-Based Organizations • Coveronetopicatatimesoasnottooverwhelm bothpartiesandkeepitfocused. • Bedescriptivewhencommunicatingobservations aboutthespeaker’sbehaviorandfocusonthe problemandnotontheperson.Asmuchas possible,avoidaccusingorpassingonjudgment. • Encouragethepersontoexploretheproblemand possiblesolutions. • Ifthepersonisuncommunicativeorthe conversationturnsintoanargument,takea break,andagreetotalkanothertime. Slide 50 52