RECOMMENDATION 28: The Department, IHMS and Serco staff working in the centre should be provided with adequate and ongoing mental health training and specific training regarding trauma, its impacts and working with traumatised people. Figure 12: Interview rooms RECOMMENDATION 29: The Department, IHMS and Serco should ensure a Trauma Management Plan should be developed for everyone who has experienced torture and trauma. This plan should form part of the existing Individual Management Plan that guides the collaborative work and approach of staff in the centre. In the Commission’s 2017 inspection, it heard similar concerns and reported that some commented that the assistance provided by their case managers [as they were commonly known at that time] was very limited or not helpful in resolving their situation. Several people expressed confusion about the case management process, with some indicating that they did not know who their case manager was or how to contact them.93 Many people interviewed said that they were unhappy with the interactions, or lack of interactions, they had with status resolution staff. Many disclosed that status resolution ‘does not help and provides no updates’, and another remarked that they only give ‘no’ answers. One person spoken to said that, on the day of interview, that he had just had his first in person interview with status resolution since being detained almost two years ago. In the 2019 inspections, those same concerns were repeated, and the Commission was told that ‘about half of the population [at YHIDC] are managed by a status resolution officer locally with access to face to-face contact. However, the other half are managed remotely by phone with no access to faceto-face contact.’94 Yongah Hill Immigration Detention Centre Inspection Report • 2024 • 53