Strategy No.5: To strengthen and develop work process and management of the NHRCT for creating achievements with adherence to the integrity and transparency; Objective: To increase efficiency and effectiveness of organizational management through the improvement of work process and means for learning and growth of the NHRCT in continuity; Indicator(s) at Strategic Level: There are not less than 60 percent of complaints lodged being handled with completion in 8 months. Tactic No. 5.1 : To redesign the Core Business Process of the Organization; To redesign the Core Business Process covering both human rights promotion and protection, as: 1. To improve a working system and methods of sub-committees and their secretariats with more appropriateness, acceleration and standardization; 2. To develop a guidebook for human rights investigation; 3. To regulate certain criteria for screening complaints lodged; Tactic No. 5.2 : To develop the administration and management of organization, human resources and budgets to become more efficient with fairness and transparency; To systematically develop and formulate the Human Resource Management Plan (HRM) on regular basis covering a plan for manpower in the future, career path design, human resource development, consistent in-house capacity-building with sound budget management and analysis, this tactic shall help to prepare readiness of manpower and organizational management corresponding to Core Business Process and supporting unit(s); Tactic No. 5.3 : To develop for being the Learning Organization; To set a priority on the application of knowledge to work process with Knowledge Management (KM), covering the knowledge transfer; building of personal and institutional communications within the Organization; applying of Routine to Research (R2R) in individual level and making of Standard Operating Procedure (SOP) for strengthening and leveraging the organizational management with more achievements on the end; Tactic No. 5.4 : To develop and establish the Institution for The Development of Human Rights System and Knowledge under supervision of the NHRCT; To develop and establish the Institution for The Development of Human Rights System and Knowledge with financial competency under supervision of the NHRCT for developing human rights systems Executive Summary: NHRCT’s Strategic Plan (2017 - 2022) Page No. 9 from 14