increased between 2016 and 2019. However, the NHRC found considerable discrepancies in the average number of tasks per person among the various cities and counties. A portion of cities and counties rely on private resources or the resources of other cities and counties. The MOHW has failed to assess the rationality of labor allocation in the various cities and counties and relies on the previous year’s budget as a KPI rather than considering actual needs. 94. The NHRC is concerned that the lack of visual aids or sign language interpreting functions in government-established service hotlines (e.g., the Pregnant Women’s Support Hotline, National Family and Education Hotline, and Suicide Prevention Hotline) excludes persons with hearing impairments from receiving these services. B. 95. Accessible formats (including website format) According to Article 52-2, Paragraph 1 of the PDRPA, the websites established by government agencies (institutes) at all levels and their subsidiary agencies (institutes) and schools should pass the first priority access-free examination and receive the certificate mark. The main resolution of the Fiscal Year 2017 Central Budget review conducted by the Legislative Yuan stated that all government departments and schools should adopt the Web Accessibility Guidelines 2.0 and achieve a conformance level of AA when designing or updating their websites. However, disabled persons’ organizations have informed the NHRC that the accessible website label for the website of the Ill-gotten Party Assets Settlement Committee, which is a second-level agency of the Executive Yuan, has expired, and that the Transitional Justice Commission has yet to apply for a label. 96. Based on the Survey Report on 2018 Digital Opportunity for Physically and Mentally Disabled Citizens released by the National Development Council (hereinafter referred to as the NDC) in 2018, the NHRC found that the information accessibility rate of persons with disabilities over the age of 12 is 45.5% below the national average. In particular, the information accessibility rates of persons with multiple disabilities, persons with visual impairment, and persons with hearing impairment were significantly lower than the average, and Internet utilization among these groups was lower than 40% (between 13.1% and 39.2%). Furthermore, 90% of persons with physical and mental disabilities do not have assistive devices or software installed on their computers or network 65