passengers with fastening or unfastening security belts and wheelchair hooks.42 The above result indicates that the MOTC has not effectively monitored and managed intercity bus companies under its jurisdiction to ensure that accessible services are provided in the correct manner so that passenger safety is kept. 48. The CRPD Second Report indicates that, as of 2019, 83% of intercity bus routes were barrier free, and accessible design had been completed on 19 fixed ferry routes, equal to 61% of all routes. However, after requesting more information from the MOTC, the NHRC found that in 2019, only 14.22% of the buses in the dispatch schedule of these accessible intercity bus routes were actually barrierfree,43 and a mere 0.16% of ferries on accessible ferry routes were barrier free.44 The MOTC did not specifically plan for all routes and all schedules to fully meet accessibility requirements. Instead, the goal is to provide accessible services on a fixed daily schedule. Persons with disabilities are forced to conform to the fixed schedule and are unable to enjoy the convenient transportation facilities and services that ordinary people enjoy. Clearly, the MOTC failed to solve the problem of an overall lack of accessible transportation in Taiwan. 49. As of the end of 2019, 40 stations (43 in 2020) completed platform level adjustment project by Taiwan Railway Administration (hereinafter referred to as the TRA) to raise platforms to 115 cm. This only accounts for 18.26% of all stations. Additionally, at the close of 2019, there were 32 unmanned stations operated by TRA, and out of these, only 5 had completed platform elevation, meaning that only 15.63% of unmanned stations have elevated platforms. Nevertheless, TRA has set a clear improvement schedule. It plans to complete platform elevation projects at all 229 stations to remove height differences between the platforms and the trains and install accessible elevators in 149 stations by 2022. The NHRC will continue to monitor the results of these followup improvements. 50. 42 43 44 The MOTC incorporated accessible air transport services as an evaluation item Data cited from the Control Yuan investigation report approved on September 10, 2019. Schedule of accessible buses (740,300 schedules)/total bus schedules (5,206,287 schedules) * 100%. In 2018, 46 accessible passenger ferries were scheduled, and in 2019, 60 were scheduled, out of a total number of 31,790 and 36,785 scheduled ferries, respectively, for ratios of 0.14% and 0.16%. 38