aspirations of the Ministry, however, it played an important role in these difficult circumstances. The Ministry will include these services in the future in the integrated electronic transformation list. 10. The Ministry reported that linking the data of the Ministry of Labor and Social Development with the Information and e-Government Authority, Social Insurance Organization, and Labor Fund (Tamkeen) is another achievement in the field of digital transformation. In addition, the transfer of all services and systems of the Ministry to cloud computing has been completed (Amazon-ASW). All the difficulties have been overcome and facilities provided to the Ministry’s employees during the Covid-19 pandemic, helping them to perform their work and providing the necessary tools. Network devices and components were transferred from the Data center in the Financial Harbor to the Data Center in Isa Town, which was permanently closed, and the staff of the Computer Operations Division was constantly present during the pandemic. 11. In its response, the Ministry explained that despite the difficulties and challenges encountered in 2020 due to the Covid-19 pandemic, the Social Assistance Directorate strived to offer all the direct cash support services that it provides through online platforms. This was achieved by allocating direct phone numbers for the Registration and Social Services Directorate to enable citizens to communicate directly with those concerned. In addition, this measure has taken into account those who find it difficult to deal with the new technologies, especially the elderly and persons with disabilities, by keeping the doors of the Ministry open to them. 12. Phone calls were also transferred to the phone numbers of female employees working remotely. In addition, all data and information related to the Social Assistance Directorate on the Ministry of Labor and Social Development website has been updated to enable citizens to view the required conditions and documents. The wording of the text messages sent to citizens on a monthly basis has been rewritten in such a way as to include a direct electronic link to visit the website directly instead of in person. 13. Programs that allow video meetings via the available technologies have also been operationalized to optimize time and productivity. The Social Assistance Directorate has always ensured that suggestions and complaints submitted to the National Suggestion and Complaint System "Tawasul" are being addressed, and that cooperation with government agencies regarding issuing statements electronically is strengthened. Ninth Annual Report of the NIHR 88