provided to the public, and to manage workflow accurately and proficiently.
Twelve (12) electronic systems and projects have been developed,
namely: recruitment system, Labor Market Regulatory Authority job
vacancy system, Ministry’s website, electronic content management
system, labor and occupational safety inspection system, training
management and manpower development system, job guarantee training
system, on-the-job training system (Furas), attendance and leave
management system, social rehabilitation system, stability of national
employment system, and social welfare system for elderly.
6. The Ministry explained that the old systems have been developed during
the period from 2006 to 2009; yet, these need to be updated or replaced
by new systems to keep pace with technical development in preparation
for integrated digital transformation. Most of the old systems, exactly (8)
systems, are difficult to maintain, namely: Social Security System,
Financial Support System, Disability Pension System, Social Welfare
System - Elderly Services, Civil Organizations System, Training Institutes
System, Training and Employment Agreements System, and Employment
Project Accounts System.
7. The Ministry explained that to improve the services provided to the public,
it has activated integrated electronic services that allow customers to
access these services at any time and any place in an easy way. It has
launched (18) new electronic services during the years 2020-2021, for
example: notification about workers’ housing, registration of researchers
in training courses through the electronic exhibition, viewing the list of
training courses, registering and updating of job seekers’ data through the
Bahrain electronic portal, registration of grievances, inquiries and
complaints, registering for unemployment compensation and following up
on the status of the application.
8. In addition, (30) electronic services have been developed during the past
decade and are still serving large numbers of beneficiaries, such as
licensing home-based businesses (Khotwa Program), requesting a license
for rehabilitation centers for persons with disabilities as well as nurseries,
viewing details of government support, requesting technical advice for civil
organizations, registering volunteers in volunteering projects at the
Voluntary Work Development Center, and other services.
9. Because of the incidental circumstances of the Covid-19 pandemic, the
Ministry has been able to create temporary solutions for services that could
not be transformed electronically by creating (131) online electronic forms.
Although this type of digital transformation did not live up to the level of the
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