Requirement Six Digital Transformation in the Labor and Social Development Sectors Section One: Services provided by the Ministry of Labor and Social Development 1. The Ministry of Labor and Social Development reported that in the years 2020 and 2021, its application of new digital technologies witnessed great development and use, especially with the worsening of the Covid-19 pandemic crisis. The direct consequences of the pandemic were the restrictions imposed on the movement of people, the limitations on the number of customers visiting government departments, and the increased demand for online services. Therefore, the Ministry undertook to provide its services immediately through the external portal and electronic services in the easiest and simplest way by establishing a sound and secure infrastructure to ensure continuity of the Ministry’s services. 2. In its response, the Ministry reviewed the services that were provided electronically to the public and the systems that were developed during the years 2020 and 2021. Such services and systems were in line with the directives of upper management, in terms of improving the quality of services provided to all citizens and, in particular, persons with disabilities, while achieving customer satisfaction. 3. The number of services provided by the Ministry of Labor and Social Development to the various segments of society has reached (165) services, of which (136) services meet the conditions of electronic transformation. The rest of the services are of a tangible nature and cannot be applied electronically, such as a number of of the services provided by hospices for the elderly, rehabilitation centers, and care for people with disabilities. The services of the Ministry are provided through (12) departments specialized in citizen’s services. 4. The number of services provided through the developed systems amounted to approximately (82) services, of which (79) services were developed internally, and (3) services were developed in cooperation with the Information and e-Government Authority. Noting that some of the systems that manage these services are old and need to be replaced. The Ministry has broken down such into modern systems and old ones. 5. Regarding the modern systems developed during the years 2020-2021, the Ministry, through the Information Systems Department, has developed systems and introduced new systems in order to improve the services Ninth Annual Report of the NIHR 86