Table of contents iii Vision Mission and Logo viii Composition of the Commission ix Chairman’s  message x Introduction xii CHAPTER 01 PROTECTION OF HUMAN RIGHTS 1 1.1 Handling of Complaints 1 1.2 Consultation Services 2 1.3 Hotline 3 1.4 Categorization of Complaints 3 1.5 Complaints bringing to a Close 6 1.6 A Detailed Account of Complaints in Respect of which Recommendations were made 8 1.7 Coordination with the National Institute of Human Rights, Bangladesh 18 1.8 Follow-up Action on Implementation of Recommendations Issued 18 CHAPTER 02 PROMOTION OF HUMAN RIGHTS 20 2.0 Introduction 20 2.1 Educational Programmes on Human Rights 20 2.2 Proposed Amendments to the Human Rights Commission Act, No.21 of 1996 22 2.3 Commemorating International Days 23 2.4 International Human Rights Day 23 International  Women’s  Day 23 International Day for Elimination of Violence against Women 24 International Day in Support of Victims of Torture 24 Promotion of Child Rights 24 iii