obtained and an initial inquiry is carried out on the matter. After that, summons will be issued to the plaintiff and respondent parties in order to proceed with investigations. For the purpose of regularizing and advancing the efficacy in the issue of summons and convening of relevant parties, a special mechanism has been developed by the Inquiry and Investigation Division, which is implemented at the Head-Office; that is the serving of summons on a monthly basis. However in a case where an urgent inquiry is necessary priority will be given to such a case. Admission to Grade One of schools, complaints on torture and special requests made by the parties are some of such cases. In the year 2013, six legal officers and eleven investigation officers of the Head-Office inquired into 24 complaints each and 20 complaints each respectively. Duties related to such inquires such as inspection of places of detention are carried out on days other than public days, on assigned days (Hotline duties and any other special duty.) However, the number of complaints assigned to a single officer may vary due to special holidays, urgent calls and due to the nature of special duties assigned to officer. In year 2013, at least 250- 300 complaints per month have been attended to. In the year 2013 the Head Office received 4979 complaints of which only 3440 complaints came under the purview of the Commission. The number of complaints out of the scope of the mandate of the Commission were 1539. The number of complaints received by the regional offices were 4236. All information relating to the complaints are stored in the data base of the Commission. Data entry is performed on a daily basis. The Commission examines such stored data when necessary. 1.2 Consultation Services People contact the Commission seeking advice over a variety of issues. Consultations to provide advice on infringements of human rights with the view to providing redress to complainants are held daily. Directing persons to other relevant institutions is also done daily. A duty officer is deployed daily for that purpose. Approximately 20 to 30 clients visit the Commission each day seeking advice. 2