aflif{s k|ltj]bg ^=!=@= ph"/L Joj:yfkg dfgj clwsf/sf] ;+/If0f ug]{ bf}/fgdf cfof]uaf6 dfgj clwsf/ pNnª\3gsf 36\gfx?sf] ph"/L u|x0f, cg'udg, cg';Gwfg / l;kmfl/; ;DaGwL sfo{x? ;DkGg ePsf 5g\ . o; cjlwdf cfof]udf dfgj clwsf/sf] pNnª\3g jf xgg ePsf] egL !)! ph"/Lx¿ btf{ ePsf 5g\ . o; jif{ cfof]uaf6 cg';Gwfg ;DkGg ePsf $!$ ph"/Ldfly lg0f{o ePsf] 5, h;df ^ j6f gLltut /x]sf 5g\ . o;}u/L %)# j6f ph"/Lx¿ pk/ cg';Gwfg ;DkGg ePsf 5g\ . ph"/Lsf] Joj:yfkgsf] nflu cfof]un] ljutb]lv g} Complaint Management and Reporting System (CMRS) sf] Joj:yfkg u/L 5 xhf/eGbf jl9 ph"/Lx?nfO{ pQm ;km\6j]/df OG6«L u/]sf] 5 . xfn pQm ;km\6j]/nfO{ k'g/fjnf]sg u/L 8f6fx?nfO{ 6«fG;km/ ug]{ / ;a} ph"/Lx?x?sf] ljj/0fx?nfO{ cBfjlws ug]{sfo{sf] nflu lj1 6f]nLaf6 cWoog eO/x]sf] 5 . ph"/Lstf{ tyf kLl8tx?n] cfof]udf btf{ u/]sf dfgj clwsf/ pNnª\gsf ph"/Lpk/ ePu/]sf] sf/jflxsf] cj:yf ;/n tyf ;xh tj/n] hfgsf/L kfpgsf] nflu of] Joj:yf k|efjsf/L x'g] cfof]un] ck]Iff lnPsf] 5 . cfof]un] cgnfO{gaf6 ;d]t ph"/Lx? u|x0f ug]{ cEof;sf] yfngL u/L cfw'lgs ;"rgf k|ljlwnfO{ cfTd;ft ug]{ k|of; ul/Psf] 5 . cfof]uaf6 lg0f{o ePsf ph"/LkmfOnx? clen]vfnodf clen]lvs/0f ul/Psf 5g\ . ^=!=#= :yfgLo tx ;b:o lgjf{rg, @)&( sf] cg'udg o; jif{ ;DkGg ePsf] :yfgLo tx ;b:o lgjf{rg, @)&(sf] cfof]un] && j6} lhNnfdf cg'udg u/]sf] lyof] . cg'udg 6f]nLn] lgjf{rgk"j{sf] cj:Yff, lgjf{rgsf] lbg / lgjf{rgkZrftsf] cj:yf u/L tLg} r/0fdf dfgj clwsf/sf] b[li6sf]0faf6 cg'udg u/]sf] lyof] . :yfgLo tx ;b:o lgjf{rg, @)&(sf] dfgj clwsf/sf] b[li6sf]0faf6 cg'udg ubf{ lgjf{rgnfO{ :jR5, lgZkIf / eo/lxt tj/n] ;+rfng ug{df ;xof]u k'u]sf]] 5 . o;nfO{ cfof]un] dxTjk"0f{ pknlAwsf] ?kdf lnPsf] 5 . /fli6«o dfgj clwsf/ cfof]usf] :yfgLo tx ;b:o lgjf{rg cg'udgdf ePsf] pkl:yltaf6 lgjf{rg k|lqmof :jR5, lgZkIf / eo/lxt tj/af6 ;DkGg x'g] s'/fdf dtbftfx?, gful/s ;dfh, lgjf{rgdf vl6Psf sd{rf/Lx? / ;'/Iff lgsfo nufotnfO{ ljZj:t t'Nofpg ;xof]u k'Ug uPsf] 5 . ;fy} cfof]usf] ;'/Iff lgsfox?;Fusf] ;dGjon] ;+j]bgzLn tyf clt ;+j]bgzLn elgPsf dtbfg:ynx?df pRr dgf]jnsf;fy ;'/Iff ;DoGqx? kl/rfngsf] lglDt d2t k'u]sf] lyof] . ^=!=$= dfgj clwsf/ ;+j4{g o; cfjdf cfof]uaf6 !&# cf]6f ;+j4{g;DaGwL sfo{qmdx¿ ;DkGg ePsf 5g\ . ;ª\3Lo ;+/rgfcg';f/ cfof]un] ;ª\3, k|b]z / :yfgLo u/L tLg} txsf ;/sf/x?;Fu ;xsfo{ / /fli6«o dfgj clwsf/ cfof]u, g]kfn 191