60 The right to social security of the workers in the informal economy/ sector lack of knowledge on how to navigate the website or application. Additionally, access to a strong internet connection has been a challenge. c. While having an online application system is a step forward, the government agency must ensure that the application fully satisfies the end user’s needs and does so quickly and effectively. It must be straightforward, user-friendly, and easy to navigate. The application should also provide offline functions such as access to features and content offline while ensuring the security of the data available. d. Educating the public on the process of how to navigate the website and use the application could address this concern. But since not all constituents are techsavvy and have the necessary equipment to avail the services online, government services should still be accessible physically, either via walk-in or phone calls. 15. Concerning the processing time of the claims, more than half of the participants claimed that it took them more than five (5) working days before their applications were processed. In a circular issued by the SSS, Circular No. 2020-015: Salary Loan Releases thru-the-Bank-Development Bank of the Philippines (DBP) via Philippine Electronic Fund Transfer System and Operations Network (PESONET) Disbursement Service Program, “loan proceeds shall be credited to the member-borrower’s nominated bank account within one (1) to two (2) banking days from the date of the approval of the loan.” While the timeframe of the transfer of proceeds is clear, the period of time from the application until approval is not explicit. This might have been the bottleneck on the long interval in the processing of the loan applications. a. While the interruption in the processing time could not entirely be attributed to the service providers, one day of delay is too long to bear for the WIES who lost the means of income during the pandemic. This amounts to not being able to bring food to the table for the family. b. It is encouraged that the service providers have a standard processing time of applications to set member’s expectations and hold those accountable in case of unreasonable delays. 16. The DSWD estimated that 18 million households nationwide were entitled to receive emergency cash subsidies ranging from PhP 5,000 to 8,000 based on respective regional