50 The right to social security of the workers in the informal economy/ sector that were able to avail of the cash assistance extended by the and Transportation Franchising and Regulatory Board (LTFRB) through Facebook, a social networking site. The participants did not discuss the accessibility considerations and design provisions or measures in the infrastructure and buildings of the concerned government agencies, particularly those that relate to the specific needs of the persons with disabilities because they claim they do not need them. In terms of turnaround time for claims processing with the SSS, 55 percent asserted that it took them more than five (5) working days before their applications were processed. But what is significant is that the participants observed that processing times for persons with disabilities and older persons were faster compared to regular applications. The delays could not entirely be attributed to the service providers as some of the participants averred that due to incomplete documentary requirements, the application could not be immediately processed. It is worth mentioning that some participants did not have legal proof of identity such as a birth registration certificate and this has been one of the barriers in accessing social protection coverage, among others. With PhilHealth, those who were able to claim health coverage asserted that it only took them two (2) days. For the 4Ps beneficiaries, they maintained that they receive their cash grants on time because it is being released through an automated teller machine (ATM). As far as the LGUs are concerned, 11.11 percent stressed that the processing time of the Senior Citizen Cards was more than one (1) month. In fact, the discussion revealed that it took the participant 141 around eight (8) months to receive the initial benefit. As for the Social Amelioration Program during the lockdown, 11.11 percent likewise mentioned that two (2) to three (3) months passed before they were able to actually receive their emergency cash subsidy. The report shows that there are several channels where the benefits under the social security programs may be claimed i.e. banks or ATMs, money transfer services, such as Palawan Express or M Lhuillier, digital payment applications like GCash or Paymaya, and physical delivery of the cash assistance to recipients. The cash benefits may likewise be received by persons authorized by the beneficiaries in case the latter may not be able to receive them personally. 1 of the groups claimed, however, that while it is allowed to claim the benefits through an authorized representative, they still experienced difficulty in doing so. 141 Consultation with the workers in the informal economy/sector, supra note 119.

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