makeup. Airline D: The company stipulates that makeup should only be used in moderation. Cabin crew can choose to wear only lipstick and no other makeup. The company’s rules apply to all cabin crew members. Our makeup, lipstick, and nail requirements apply to everyone irrespective of gender. We do not specify gender in our rules; the term “cabin crew member” refers to both men and women. We treat both men and women equally. Airline F: The company has no specific makeup requirements, as long as the makeup makes the cabin crew look professional, tidy, and well-groomed to passengers. c) The effect of grooming checks on performance evaluations One airline company said disciplinary measures are taken only if a dress code violation severely influences the airline’s image. Two companies are not overly focused on workplace attire during performance reviews. Three companies have no disciplinary measures in place, and they do not assess crew members on their attire. Four companies give bonus points in performance reviews to those with excellent performance in personal grooming and appearance. Airline A: Grooming standards and appearance are not assessed, but are observed, during annual performance reviews. Any noncompliance results in a verbal warning and deadline for improvement and is considered resolved after improvements are made. However, the purser selects and gives bonus points to cabin crew who keep themselves clean, well-groomed, and tidy throughout a flight. Airline B: Dress code non-compliances that cannot be remedied on the spot are scored accordingly in the purser’s online review, but these bear very little weight in performance reviews. There are many other ways for cabin crew to demonstrate their competency and earn extra points. 27