(f) Human Rights Complaints Lodged with the NHRC in 2012 During 2012, the NHRC received a total of 635 complaints. Among these complaints, the Commission has resolved or disposed of 392 cases, while 236 cases remain pending; that means more than 62% of the complaints were disposed of. (Table 1) It is important to note that the number of cases categorized as “other complaints” include matters brought to the Commission but were determined to be outside its jurisdiction. As more people have complaints brought before the Commission continues to increase, as is to be expected. The more frequently reported complaints concerned incidents of abuse of power, domestic violence, maltreatment of citizens by State agencies and various impediments to access to justice. Considering the range and types of issues coming before the Com- mission, the NHRC is striving to strike a balance between encouraging citizens to seek redress for harm suffered, with utilizing the complaints process as a means to educate the public about the mandate and jurisdiction of the Commission. (g) Trend of Complaints handling The number of complaints lodged with the NHRC in 2012 has witnessed a sharp increase. Commensurate with that disposal of the complaints by the NHRC has also experienced significant upward trend. This may be explained, inter alia, by enhanced human rights awareness, especially about the NHRC among the general people. Table: 2 Trend of Complaints Disposal by NHRC 2012 635 2011 453 2010 206 2009 76 Kazi Reazul Hoque, FTM, NHRC delivering speech in a seminar in Sirajgang. NATIONAL HUMAN RIGHTS COMMISSION ANNUAL REPORT, 2012 29