CHAPTER THREE Human Rights Complaints and Investigation Book Launching A s per the NHRC Act, 2009, one of the most important functions of the NHRC is to inquire, suo-moto, or on the basis of a petition presented to it, into complaints of violation of human rights. The NHRC has put great emphasis on this issue since its inception. The year 2012 saw a good number of success stories of 26 the NHRC in respect of complaints and investigation. The standard operating Procedures (SOP) developed in 2011 was put into operation in complaint handling as well as in mediation and conciliation. Coupled with an online complaint management system, these tools contributed greatly to improve the efficiency of the NHRC in dealing