Training Module on the Right to Mental Health for the Security Sector Reinforcing a controlled and face-saving ending to the potentially dangerous episode is often the best insurance that it would not be repeated, even if the individual’s behavior eventually results in termination from work or incarceration. “I’m glad we were able to settle this, Mike. It took guts to do the right thing. We’re going to let the medics check you out and I will ask further questions, and then, when the dust settles a little, we’re going to figure out what to do next, okay?” Techniques in Handling a Violent Episode The rule is: “When in doubt, get the hell out.” Pay attention to the environment and to potential dangers, make a mental note of possible escape routes, and think about how to call for outside help. If you find yourself absolutely trapped in a potentially dangerous situation, heed the following guidelines: Initial action – If possible, do not become isolated with a potentially dangerous individual, unless you have made sure that security precautions have been taken to prevent or limit a violent outburst. But sometimes an interview or disciplinary session begins benignly enough, only to abruptly start spiraling out of control. If this happens, casually interrupt the interview to call and request something, while actually calling for help. Some authorities recommend directly telling the subject you are summoning further help in order to maintain credibility in the interaction and because this may actually reassure some subjects who are feeling out of control. Other subjects may panic and attack you if they think you’re calling for backup. Assess the situation and use your judgment. Body language – Do not behave in ways that could be interpreted as aggressive or threatening, such as moving too close, staring, pointing, or displaying provocative facial expressions or postures. Try to stand at an oblique angle facing the distressed individual, not directly in front of them, which could be interpreted as a challenge, and not behind them, which may signify a possible sneak attack. Observe the general rule of standing two quick steps away from a dangerous subject. Some authorities recommend asking the distressed individual if you can sit down, as this may constitute a less threatening figure. Then encourage them to be seated as well. Always move slowly and keep your hands where they can be seen. 39