3.2 Statistics disposal of year wise complaints received from 2011 to 2021 In 2011, total 233 complaints were received; among them 221 were disposed in 2021 and 12 complaints were disposed in 2012. Besides, since 2012 till 2022 disposal year and number of received complaints are mentioned below: Statistics of received complaints of 2012 Total complaints received- 635 Disposed of- 460 Number of complaints disposed of in other years Year 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 Number 121 17 03 05 01 24 0 0 2 1 Statistics of received complaints of 2013 Total complaints received- 477 Disposed of- 346 Number of complaints disposed of in other years Number 89 08 07 03 13 02 0 2 1 06 complaints are pending in 2022 Statistics of received complaints of 2014 Total complaints received- 660 Disposed of- 418 Number of complaints disposed of in other years Year 2015 2016 2017 2018 2019 2020 2021 2022 01 complaints are pending in 2022 Year 2014 2015 2016 2017 2018 2019 2020 2021 2022 Number 135 30 05 46 07 0 12 03 04 complaints are pending in 2022 Statistics of received complaints of 2015 Total complaints received- 567 Disposed of- 243 Number of complaints disposed of in other years Year Number 2016 148 2017 45 2018 91 2019 15 2020 03 2021 18 2022 0 04 complaints are pending in 2022 Protecting Rights by Dealing with Complaints | 37