Table showing the activities’ percentages of achievement of the NIHR’s strategic goals during 2019 Strategic Goal Activity’s Percentage Achievement of Strategic Goals Environmental Impact on Human Rights 29% Human Rights and Sustainable Economic Development 16% Right to Equal Treatment 32% Disseminating Awareness of Human Rights Principles in Civil Society Institutions and the Business Sector 23% Section Two Progress Achieved and Efforts Made in the Field of Protecting Human Rights 1. The provisions of Law No. (26) of 2014 on the Establishment of the National Institution for Human Rights affirms the NIHR’s role in the field of human rights protection, by means of receiving complaints, monitoring cases of violations, and conducting the necessary investigation therein, and carrying out field visits to monitor human rights situation in places of detention or any other place in which it is suspected that human rights violations are happening. 2. Whereas Paragraph (e) of Article (12) of the same Law provides that the NIHR is mandated “to monitor violations of human rights instances, conduct the necessary investigation, draw the attention of the competent authorities and provide them with proposals on initiatives to put an end to such violations and, where necessary, to express an opinion on the reactions and positions of the competent authorities”. Paragraph (f) thereof provides that NIHR has the power “to receive, examine and consider complaints related to human rights and refer them, if the NIHR deems necessary, to the relevant authorities with effective follow-up of the complaints, or inform those concerned of the procedures that should be applied, help them implement such procedures, or assist in the settlement of complaints with the relevant authorities.” 3. The launching of the free hotline service (80001144) to receive complaints and inquiries, in addition to activating the integrated phone call management system (CMS), had a major role in making a far-reaching development in the quality of services provided by the customer service 89