Fourteenth: Beneficiaries of the activities and training programs carried out by the National Institution for Human Rights during (2009-2019) 45. The total number of participants in the training programs, activities, and events conducted by the NIHR during the past ten years amounted to about (9500) individuals, of which (48%) were women and (52%) males. The groups benefiting from the NIHR’s training and educational programs included law enforcement officers, academic, consulting, and union bodies, civil society organizations, youth, students of public and private schools and universities, human rights defenders, private institutions, commercial enterprises, in addition to the beneficiaries of the special cooperation program with the National Security Agency. Section Three Noticeable achievement of the National Institution for Human Rights in the field of human rights protection during ten years First: The received complaints and provided legal aid 1. Within the framework of the NIHR’s mandate in protecting human rights, it had an active role in receiving complaints related to various human rights, considering such, referring, as appropriate, to the competent authorities with prompt follow-up, advising the complainants on the procedures to be followed, and assisting them in taking action or helping them in resolving the complaints with the competent authorities. The total number of the complaints received during (2011-2019) has reached (793) complaints. 39