40 Third Section. Assessment of Government Bodies’ Cooperation with the ICHR in the Complaint Process 3.1 Assessment of government bodies’ cooperation with the ICHR in the complaint process in the West Bank 3.1.1 Ministry of Education The ICHR received 62 complaints against the MoE. Of these, 51 complaints were closed. An evaluation of closed complaints shows that 45 complaints were processed with satisfactory cooperation and result, four with unsatisfactory cooperation and result, one without cooperation, and one without follow up. 3.1.2 Ministry of Social Development The ICHR received 53 complaints against the MoSD. Of these, 36 complaints were closed. An evaluation of closed complaints shows that 27 complaints were processed with satisfactory cooperation and result, eight with unsatisfactory cooperation and result, and one without follow up. Complaints mainly included demands for the MoSD to make payments to households covered by social protection; take expedited action to assess household conditions and approve households as active cases in accordance with applicable standards of the Ministry; and issue instructions to relevant bodies to examine facility alignment of the Dar al-Amal for Observation and Social Care, ensuring that facilities are rehabilitated and aligned in due form. Competent government bodies were also demanded to provide protection from domestic violence. 3.1.3 Ministry of Local Government The ICHR received 36 complaints against the MoLG. Of these, 26 complaints were closed. An evaluation of closed complaints shows that 21 complaints were processed with satisfactory cooperation and result, three with unsatisfactory cooperation and result, and two without cooperation. The majority of complaints mainly included administrative and financial claims by some personnel; review of structural plans in some LGUs; and issuance of clearance certificates. Demands also involved necessary action to construct a road in line with the approved structural plan and instructions to take expedited action by relevant bodies to issue required clearance certificates. The Status of Human Rights in Palestine