NATIONAL HUMAN RIGHTS COMMISSION transparency in public interface and putting up a robust public grievance redress system in place. 3. Dovetail Technology in Good Governance Initiatives and in Promotion of Human Rights: Technology should be dovetailed in Good Governance Initiatives, keeping in mind aspirations of the people. For instance, Social Networking Sites could be used to create awareness about job opportunities, skill development and sharing of information of good welfare schemes. Use of GIS Technology in imparting citizen services, security and effective delivery system and e-filling of FDI applications by Foreign Investment Promotion Board (FIPB). 4. Swach Bharat Abhiyan: There is a need to raise awareness and change the mindset of people towards cleanliness which could be achieved by self-introspection and ‘build a culture of safai- in and around us’. Littering in public spaces is made an offence and has a system of ‘Zero Hour’ in every school and institutions earmarked towards cleanliness. Incentivize and honour Good Safaikaramchari at regular intervals. We need to clean rural areas, towns and big cities by an integrated effort of all stakeholders. 5. Good Governance Should not be an Exception but it should be a Rule of Law: There is a need to bring more awareness about various welfare schemes and flagship programmes at the grassroot level using Media. The emphasis should be given to make the system more accountable and efficient with the use of technology. 6. Benchmark for Service Delivery: Benchmarking in all departments of service delivery system should be established and implemented in a time bound manner. The service delivery by the State shall be through a twofold review of the experience with contracting out of services and performance-based approaches. The State can set optimum “benchmark” for all services and departments and make them achievable in a time bound manner. 7. Role of Media and Civil Society including NGOs in Raising Awareness of Good Governance Initiatives: The media needs to play a proactive role by focusing on facts and presenting a pragmatic and unbiased view on issues affecting our governance. Social media could also be used for monitoring of public work and take the feedback from the public. NGOs should be made partners with the Government in designing of development projects. Thus, all stakeholders should work in a coordinated manner in raising awareness about Good Governance, Development and Human Rights. 8. Speedy Redressal of Grievances through Single Window System: The service delivery module should be based on ‘single delivery system’ and speedy redressal of grievances. Public servants should be made accountable to ensure timely redressal of grievances, Annual Report 2017-2018 27