Chapter 1 – Report of the Policy, Law and Complaints Group No. of Complaints Figure 2: 200 180 160 140 120 100 80 60 40 20 0 No. Of Cases Resolved and Pending in 2015 173 136 102 95 Human Rights Cases 71 Resolved 41 24 Pending 24 0 Kuala Lumpur Sabah Sarawak Factors that contribute to complaints remaining unresolved include lack of information from the complainant, delay on the part of the agencies involved in providing responses to the Commission’s inquiries, the need to obtain further responses from respondents due to unsatisfactory initial responses given, and the nature of some complaints that require constant monitoring from the Commission. The Commission also faces constraints in obtaining expeditious responses from the agencies involved due to the lack of a clear provision in the SUHAKAM Act that would require agencies to submit their responses without delay when requested to do so by the Commission. The absence of a clear provision has often resulted in delays in responding and requires the Commission to constantly send reminders to the agencies to give their response. Table 3: NO. Breakdown of Human Rights Complaints, 2015 RIGHT ALLEGED TO HAVE BEEN INFRINGED/ALLEGED ABUSE OF RIGHT KUALA SABAH SARAWAK LUMPUR 1. Equality/discrimination (on the basis of race, religion, gender, disability, political affiliation etc.) 5 2. Right to life 7 3. Liberty and security of person 12 4. Human trafficking/smuggling 3 5. Cruel, inhuman, or degrading treatment or punishment 31 80 BOOK-ANR2016-01-latest.indb 80 08/04/2016 3:32 PM