6.2 Considerations when developing FEPOA education and information When it comes to developing education on FEPOAs, Australians considered it very important that information was: l in simple or plain English (75% considered this very important) l from or endorsed by a trusted source (69%) l standardised across the entire country (62%). ‘Must be standardised throughout Australia. Too difficult at the moment. Too many ifs and buts’ – Appointed decision-maker ‘The education should emphasize the seriousness of the responsibilities when taking on the role of appointed decision maker. That there is assistance available should the decision maker have queries about the role and how to find that assistance. That the decision maker and the principal are entering into a legal agreement.’ – Appointed decision-maker Australians also considered it very important that there was easy access to an expert for further information (61%) and that all the information needed was in a single location (61%). People who speak a language other than English at home were more likely to consider it important that the following are incorporated in the development of FEPOA education: l respect for diversity l materials/channels are culturally appropriate l materials in language(s) other than English l regular reminders l interpreter in face-to-face meetings. ‘Accessible and Understandable Content: Make sure the content is written in clear and plain language that is easy for the general population to understand. Avoid using legal jargon whenever possible and provide explanations for any complex terms that are necessary.’ – Principal ‘[Education] Needs to cover people with physical disabilities (e.g. blind, deaf) and people who are not technologically literate.’ – Principal Chapter : 6 Education 35