Tiriti principles.129 The Chief Ombudsman’s final report on this investigation is due to be released in mid-2023. 106. The Commission’s Human Rights Information and Support Services (HRISS) Team is a frontline team which answers questions and provides information to help people understand their rights under the Human Rights Act and how to make a complaint. In 2023 the HRISS Team established a dedicated phone line within the Commission’s 0800 number for people calling from prison, so they can call and speak to a case advisor immediately. People in prison can also write to the Commission in confidence. 107. Between 2019 and 2022 the Commission’s HRISS team received the following numbers of complaints regarding the Police and Corrections: 108. 2019 – 2020 2020 – 2021 2021 - 2022 Police 160 130 225 Corrections 196 236 170 The Committee may wish to: (a) Make further inquiries with the Government as to the timely, effective and measurable steps being taken to improve the conditions and treatment of people in prison, in accordance with international human rights standards and obligations including the Nelson Mandela Rules; and (b) Urge the Government to lift the restrictions on the minimum entitlements of prisoners as a matter of urgency. Pre-trial detention 109. A 2016 decision by the New Zealand Supreme Court found that Corrections had been failing to accurately credit periods served on remand, which impacted calculations of time served relevant to parole release dates and in some cases had resulted in actual time served exceeding sentences of imprisonment.130 110. There remains a disproportionately high number of people being held on prolonged pre-trial detention (as remand-accused) in Aotearoa New Zealand. This issue has consistently raised by United Nations bodies, including: (a) The Working Group on Arbitrary Detention, which has noted concerns with the overrepresentation of Māori and indications of bias in relation to extended custody in remand;131 129 See Statement of Claim by Cletus Maanu Paul ONZM JP in WAI3030 at [8(d)] available at https://forms.justice.govt.nz/search/Documents/WT/wt_DOC_171464737/Wai%203030%2C%201.1.1.pdf which noted concern for “the particularly torturous, cruel and inhumane treatment of those Māori prisoners who were involved in the protest...at the hands of Corrections staff, and staff from other Crown agencies” and alleged more broadly that “the torture and other cruel, inhumane, and degrading treatment and punishment, and otherwise prejudicial conditions experienced by Māori within the Prisons Regime, in breach of te Tiriti/the Treaty”. 130 Booth v R and Marino v The Chief Executive of the Department of Corrections [2016] NZSC 127. 131 Human Rights Council Working Group on Arbitrary Detention, Report of the Working Group – Mission to New Zealand A/HRC/30/36/Add.2 (6 July 2015) at [93]. 27