Key Activities [Table 2-2-10] Face-to-Face Petitions Submitted and Processed in the Last Five Years (Unit : cases, %) Petitions processed Classification Submitted Subtotal Year Petitions submitted Petitions closed by counseling Petitions withdrawn Cumulative sum 59,480 59,271 15,223 25.7 27,878 47.0 16,170 27.3 2019 2,669 2,645 573 21.7 1,052 39.8 1,020 38.6 2018 2,648 2,654 570 21.5 1,171 44.1 913 34.4 2017 2,765 2,858 672 23.5 1,302 45.6 884 30.9 2016 2,619 2,479 495 20.0 1,004 40.5 980 39.5 2015 2,658 2,727 654 24.0 1,157 42.4 916 33.6 * The cumulative sum is the total from November 25, 2001 (the date of the establishment of the Commission), to December 31, 2019. 4. Civil Complaints and Inquiries As a national institution dedicated to human rights, the Commission receives and handles various civil complaints and inquiries, in addition to petitions and investigations. If a complaint cannot be processed and investigated as a petition under the NHRCK Act, the Commission refers it to other remedial measures specified by law, relevant institutions or groups, and even legal counseling. The number of civil complaints and inquiries processed continued to rise in 2019, totaling 30,149. By channel, those received via e-People (pan-governmental civil complaint portal) were the greatest in number at 16,663 (55.3%), followed by the Internet (the Commission website, email, etc.) at 8,545 (28.3%), and mail service and fax at 4,749 (15.8%). Overall, 83.6% of all civil complaints and inquiries were filed online, including e-People. 114