3 | Key observations and concerns 3.3 Window opened to maximum extent at Brisbane APOD. The importance of having access to fresh air has also been recognised in the context of individuals required to undertake hotel quarantine during the COVID-19 pandemic. For example, the NSW Ombudsman received 73 complaints and inquiries relating to a lack of access to fresh air and exercise from 30 March 2020 to 31 January 2021,46 while the Queensland Human Rights Commission found that people in hotel quarantine had a right to daily access to fresh air.47 The Definition of Good Practice developed as part of the National Review of Hotel Quarantine states that access to open spaces and fresh air should be enabled.48 28 RECOMMENDATION 3: Individuals detained in hotel APODs must be able to access fresh air in any rooms where they are required to reside.