โครงการศึกษาวิจัยเพื่อจัดทาข้อเสนอแนะนโยบายหรือมาตรการเพื่อคุ้มครองและส่งเสริมสิทธิของผู้สูงอายุ :1111 กรณีการเลือกปฏิบัติในผู้สูงอายุ | xxiii with) For the minority who experienced the discrimination (less than 10%) replied that most of discrimination were from people in the society, followed from those in the family, the community, and the working place, respectively. Thus, it indicates that the degree of awareness on the issue of discrimination against older persons in Thailand is low, and the discrimination is mostly from the people outside the family, whom they do not know in persons or these people may have no service minds; or from the people in the family, whom they have to depend on. The types of discrimination they experienced, if from the people in the family, i.e., the spouse, were physical abuse, negligent, and verbal abuse; from the adult children, were negligent, verbal abuse, and theft by stealing the elderly living allowance; from the inlaws and relatives, were verbal abuse and negligent. If the discrimination is from the people in the working place, verbal abuse and bias in job promotion were from the employer; verbal abuse was from the co-workers and workers under them. From the people in the community, their neighbors discriminate them by disrespect behaviors. In the case of the people in the society, most of the respondents experienced the discrimination against them from the government officials in the health care services they contacted with by verbal abuse, unfair treatment, long waiting time in service delivery; from the people mostly in the public bus services, i.e., bus drivers or bus ticket collectors, with verbal abuse, refuse to stop the bus for boarding, cheating the older persons’ money, and disrespect behavior. (2) To utilize the services entitled to the older persons provided under the National Older Persons Act in 3 dimensions: 1. The economic and social benefits dimension: Most of the respondents have experiences in using the financial services provided by the government, followed by the transportation services, participating in the elderly clubs, and educational services, respectively. To be noted is the proportion of the respondents utilizing the employment services provided by the government is lower than that by the private sector. No respondents utilized the non-profit organizations (NPOs). Thus, the government is the main service provider in this dimension. 2. The health and quality of life dimension: Most of the respondents utilizing the services in public health (prevention, medical care, rehabilitation) and public welfare provided by the government. Much lower proportion of the respondents utilized the services