Measure Baseline 2014/15 standard 2014/15 Result Increased reach and relevance New Reach and relevance measured by stakeholder survey8. Achieved Overall, the findings indicate the Commission has made headway in many of the areas recommended for improvement in the 2012 Audience Survey, particularly with respect to raising the Commission’s profile, the website, and continued quality stakeholder service/interactions. 90.48% of respondents rated the Commission as “extremely effective” (14.29%) “somewhat effective” (54.76%), and “averagely effective” (21.43%). In the 2012 survey, only two comparators of effectiveness were used, with a result of 73% (“very effective – 19%; effective – 54%) for carrying out its functions. The majority of comments associated with this rating are positive about the Commission’s work. Many of those that are negative are focused on perceived resource constraints within the Commission. The majority of respondents agree that the Commission’s purpose and role is aligned to those of their organisation or their interest. 48.72% of respondents had collaborated with the Commission on an issue or project. 87% rated the service or contact they had with the Commission as ‘Excellent’ (46%) or ‘Good’ (41%), compared to 81% (50% “excellent; 31% “good”) in 2012. Comments supporting this rating are invariably positive about staff and commissioners. Quality of legal interventions to promote human rights New Positive feedback from external peer review Achieved An independent external peer review undertaken by Professor Margaret Wilson provided positive feedback regarding legal interventions over the 2014/15 year. Effectiveness of engagement with, civil society including tangata whenua, business and affected sector groups 280 community organisations and affected sector groups contributed 54 submissions to the second UPR9. This compares to 14 submissions from approximately 40 organisations in the previous UPR. 50 civil society and affected sector groups involved in the development of the NPA10 Achieved Fifty civil society and affected sector groups have been involved in the development of the NPA. Civil society (26), Tangata Whenua (2), government (19), affected sector groups (3). 7 This is a new measure for the Commission this year, and a system for collecting both feedback and recommendations was not established in time to comprehensively report for 2014/15, particularly any ‘positive feedback’ as referenced in the Supplementary Estimates 2014/15. In addition to the text provided above, five letters were received by the Commission after we wrote to the responsible public sector CEs about progress made on implementing the Commission’s recommendations. 8 The Supplementary Estimates 2014/15 note the performance standard as a ‘3% increase’ although the results are not comparable. 9 Universal Periodic Review. 10 The Supplementary Estimates 2014/15 incorrectly notes the performance standard as ‘3 monitoring mechanisms established through the NPA’, which was not measured in 2014/15. The Commission’s focus for 2014/15 was on the SPE measure for ‘civil society and affected sector groups involvement’ as reported above. Annual Report 2015 35