Section 8: Supporting children’s mental health
8.3 Experiences of getting help and support
The survey asked children if they had ever had help for their mental health or wellbeing. They could
select from multiple choice answers whether they had received help in the past, are getting help now,
had never had help, or didn’t know if they had received help. In total, 23% of children stated they ‘had
received help’—15% selected ‘in the past’, 6% selected they were ‘getting help now’, and 2% selected
both answers. 36% of children stated they ‘had never received help’, 15% did not know, and 27% of
children did not respond to the question.
Figure 24: Children’s survey: have you had help for your mental health and wellbeing?
27%
36%
15%
2%
6%
15%
I have never had help
(n=1640)
I have had help in the
past (n=705)
I am getting help now
(n=254)
I am getting help now,
and have had help in
the past (n=81)
I don’t know (n=665)
Did not answer question
(n=1214)
Of the 25 children who reported difficulties in
receiving help, the survey asked what barriers
may have been present. The three most
commonly selected barriers were:
Parents/guardians and grandparents who
completed the survey on behalf of their child
were asked the same question. 20% said their
child was getting help currently, 30% said their
child received help in the past, 38% said their
child had never had help, 2% stated that they
didn’t know, and 10% did not respond to the
question.
1. Fear of people finding out and judging my
problems
2. Not being able to get an appointment or
long waiting lists
(a) Barriers to getting help
The 81 children who indicated they had received
help, both in the past and now, also told us
whether their experience of getting help was
difficult or not. 25 children stated that it was
difficult to get help, 36 stated it wasn’t hard, and
20 stated that they didn’t know whether it was
hard or not.
Figure 25: Children’s survey: why was it hard for you to get help? select all that apply
Fear of people finding out and
judging my problems
16
Not being able to get an
appointment or long waiting lists
15
Not feeling like I was understood
when I asked for help
14
Feeling scared or worried
14
Feeling embarrassed or silly
11
Feeling like I should be able to
handle it myself
11
Costs too much money
to get help
7
Something else
7
Not knowing where to
go for help
6
5
Hard to find information
Too far to travel to get help
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3. Feeling scared or worried, and not feeling
like I was understood when I asked for
help
3
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