सव भव तु सिखनः ु Chapter 5 E-governance Commissions to Central/ State government authori es and online submission of reports by authori es. 5.1 Human Rights Commission Network (HRCNet) Portal 5.1.1 The NHRC has developed Human Rights Commiss i o n s N e t wo r k ( H RC N e t ) p o r ta l ( h p s : / / www.hrcnet.nic.in) with the technical assistance of Na onal Informa cs Centre (NIC). This portal can be used by all Human Rights Commissions in the country for online complaints lodging/ tracking system and handling of complaints received offline, i.e., by hand, post etc. HRCNet has been enabling the NHRC in efficient handling of complaints for many years. This so ware is useful in processing complaints at every stage, such as complaints diarisa on, cases registra on; entry of commission's proceedings, etc. This so ware also assists the Commission in handling the complaints efficiently and in a mely manner. 5.1.2 Salient features of HRCNet Portal • It provides an online system for lodging complaints and tracking complaint status, with no financial cost of so ware for SHRCs. • SHRCs can start using this portal with a few Computers with internet facility, printers and scanners. There is no requirement of procuring/ maintaining local servers by the SHRCs. • It has the added advantage of SMS and email integra on to inform stage-wise case/ complaint status to complainant, deployed on NIC Cloud. • The So ware has the provision for duplicity checking of complaints in NHRC and SHRCs databases automa cally on same incident, online transfer of complaints by NHRC to SHRCs, integra on of complaint registra on through Common Service Centres (CSCs) and online provision for sending orders of Human Rights Chapter 5 - E-governance 5.2 e-Office (h ps://nhrc.eoffice.gov.in): E-Office has been upgraded to version 7.2.1 in the Commis- sion, with Digital Signature Cer ficate (DSC)/ eSign for signing the eFile electronically and Web VPN for accessing the so ware any me from anywhere. 5.3 Informa on and communica on technology (ICT) infrastructure: The Commission has started work for ge ng addi onal Virtual Machines (VMs) on NIC Cloud for migra on of NHRC So ware for improving the efficiency, ensuring high-availability and configuring disaster recovery mechanism. 5.4 SPARROW so ware: NHRC has implemented the SPARROW so ware for all Officers and Staff of the Commission. 5.5 e-HRMS so ware: Implementa on of e-HRMS so ware was started in the Commission. 5.6 Documenta on Centre (E-Library): The Library of the Commission has been upgraded to NHRC Documenta on Centre (E-Library), which is well equipped with computer and Internet services. A database of books/ documents and ar cles is available on the Internet for wider use by readers. The library is also equipped with two online databases i.e. SCC Online and Manupatra online along with So ware Package (E-Granthalaya) developed by the NIC. The library is modernised with state-ofthe-art computers, printers, CCTVs (Close Circuit Television Cameras). An online Open Public Access Cataloguing (OPAC) has been specially developed for quickly ascertaining the availability and loca on of any book or document in the library. NHRC library is an ins tu onal member of Developing Library Networking (DELNET), New Delhi, which promotes 15