HUMAN RIGHTS COMMISSION OF SRI LANKA, Annual Report 2019 Commissioner/ Commissioners. The HRCSL operates at regional level in order to increase protection of human rights and bring the work of the Commission closer to the people. The majority of the population accesses the Commission through the Regional and Sub-Offices. Regional and SubOffices therefore play a crucial role in the effective discharge of the Commission’s mandate, going beyond that of a mere conduit between the Head Office and the people in the regions. These offices conduct a full range of activities including receiving complaints, investigating into allegations of violations, providing consultations on alleged violations of human rights, mediating in the settlement of disputes, referral of violations to the Head Office for recommendations, carrying out monitoring activities, conducting awareness raising at regional level, and collaborating and coordinating with civil society organizations. 22