Key NHRCK Activities [Table 2-2-7] Civil Complaints and Inquiries Processed in the Last Five Years by Channel (Unit: cases, %) Classification Year Total Postal mail/Fax 303,894 63,980 21.0 133,000 43.7 2021 39,605 4,528 11.4 2020 33,668 3,975 2019 30,280 2018 2017 Presidential Secretaria e-People Others 737 0.2 104,926 34.5 1,251 0.4 13,119 33.1 34 0.1 21,815 55.1 109 0.3 11.8 9,513 28.3 2 0.0 20,044 59.5 134 0.4 4,754 15.7 8,545 28.2 1 0.0 16,788 55.4 192 0.6 29,607 4,785 16.2 9,909 33.4 18 0.1 14,705 49.7 190 0.6 25,626 5,399 21.0 7,612 29.7 24 0.1 12,472 48.7 119 0.5 Section 3. Preliminary Investigations and Mediation In February 2018, the Task Force to Improve Petition Filing and Processing Procedures highlighted some key challenges in getting petitions properly processed. These include investigators overloaded with cases, key petitions not getting proper attention and left unattended Part 2 Key NHRCK Activities * The cumulative sum is the total from November 25, 2001 (the date of the establishment of the Commission), to December 31, 2021. Part 1 Introduction Cumulative sum Internet for too long because investigators are largely dedicated to handling withdrawn petitions, and a etc.). Addressing these challenges would help the Commission be more involved in mediation. Against this backdrop, the Commission revisited its organization manning document on July 24, 2018 to reorganize the Human Rights Counseling Center as the Human Rights Counseling and Mediation Center, and establish a team dedicated to preliminary investigation and mediation of petitions. 1. Preliminary Investigations Since August 2018 when the Preliminary Investigation and Mediation Team was organized, 13.5% (4,329) of all 32,067 petitions filed until December 2021 were assigned to the team and 13.6% (4,329) of all 31,855 petitions closed were processed during the same period. 95 Part 3 Appendices need for prompt handling of petitions as they are filed (through dismissal, mediation, settlement,