Progress indicator 4.12 [PBS target] Instances where the terms on which investigation and conciliation disputes are resolved include systemic outcomes that accord with the objectives of the law. Information on the outcomes of conciliated complaints under federal anti-discrimination law indicates that 38% of outcomes included terms which will have benefits for people beyond the individual complainant. For example, agreements to introduce anti-discrimination policies and provide anti-discrimination training in workplaces and agreements to undertake modifications to buildings and services to address potential discriminatory factors. 74 Australian Human Rights Commission Annual Report 2020–2021